Business phones, appointment booking and IT support, all working as one.
Makro I.T. builds and manages the technology behind how your business communicates, serves customers and runs, from business phone systems and AI workflow automation to IT, networks, cybersecurity and custom software.
Serving businesses in Miami and South Florida.
- Miami based
- Phones + IT + software
- One team, one contact
Communication and automation, working together
Business Phone Systems & Communications
Phone systems that send each call to the right person and connect to the tools your team already uses.
- Business phone system implementation and management
- Integration of phone systems with business workflows
- Integration with appointment scheduling and automation
- Phone system automation
AI & Business Process Automation
Workflows that move information between your applications and follow up with customers, so your team does less repetitive work.
- Custom n8n workflows
- WhatsApp automation
- Application and API integrations
- Automated customer communications and follow-ups
Everything your business runs on, from one team
Choose one service or let us look after all of it.
Business Phone Systems & Communications
Phone systems that send each call to the right person and connect to the tools your team already uses.
Learn moreAI & Business Process Automation
Workflows that move information between your applications and follow up with customers, so your team does less repetitive work.
Learn moreManaged IT & Technical Support
Dependable help for your people, computers and servers, so technology problems get handled instead of piling up.
Learn moreCybersecurity
Security for your business networks, systems and infrastructure, explained in plain language.
Learn moreCloud, Virtualization & IT Infrastructure
Servers and cloud platforms that are planned, built and managed, including Proxmox and VMware ESXi.
Learn moreNetworking & Business Wi-Fi
Business networks and Wi-Fi that are set up, administered and managed around how your location works.
Learn moreSoftware & Web Development
Custom software, websites and online stores built around how your business works.
Learn moreDigital Marketing
Search engine optimization, Google Ads and social media to help customers find your business.
Learn moreVioraz: appointment scheduling & patient reminders
Vioraz is our appointment scheduling software. Clients book online, receive reminders by SMS, WhatsApp or email, and can confirm, cancel or reschedule from the message, so your calendar stays current.
Online booking
Clients choose from real-time availability on a booking page you can share on your website, social pages, or by text or email.
Automatic reminders
Reminders go out by SMS, WhatsApp or email on the schedule you choose.
Confirm, cancel or reschedule
Clients reply to the message, and your calendar updates.
Cancellations can be rebooked
A cancelled time can become a new booking that clients choose themselves.
Practical use cases
Not sure which service you need? Start from what you want to improve. Each use case combines the services behind it.
A technology partner built on software-development expertise
Software-development expertise
Our team is university-trained in software development, so automation and integrations are engineered, not improvised.
One partner, many disciplines
Phone systems, automation, IT, security, networking, software and marketing handled by one team.
We run our own software
Vioraz, our appointment scheduling software, is built and maintained by Makro I.T.
Plain-language planning
We explain the options and the scope of work in terms a business owner can act on.
Third-party platforms we work with
We build and manage solutions on these platforms. They belong to their respective owners.
Tell us what you want to improve
Share what is slowing your team down, or what you would like to automate. Send us a message or ask for a callback, and we will follow up to talk through the options.
- 01Talk. We listen to how your business works and what is not working today.
- 02Plan. We agree on the scope, the timeline and the cost, explained in plain language.
- 03Build. We implement, configure or develop the solution, testing as we go.
- 04Support. We document the work, train your team and stay available afterwards.
Questions we hear a lot
What is the difference between your services and your products?
Services are work we perform for you, such as setting up a phone system or managing your servers. Products are named solutions you can use, such as Vioraz, our appointment scheduling software.
Where do you work?
We are based in Miami, Florida, and serve businesses across South Florida, including Miami-Dade and Broward County. Many services, such as managed IT, automation and software development, can be delivered remotely.
Can you work with the phone system and software we already use?
Often, yes. Tell us what you use and we will confirm what can be connected before we propose any work.
Do you offer ongoing support, or only projects?
Both. Some customers start with a project and continue with ongoing managed support.
What is Vioraz?
Vioraz is our appointment scheduling software. Clients book online, receive reminders by SMS, WhatsApp or email, and can confirm, cancel or reschedule from the message.
Can you build custom software for my business?
Yes. Custom software, web development, e-commerce and integrations with your business applications are part of what we do.
How do we get started?
Send us a message or ask for a callback. We will talk through what you need and follow up with options.
Do you provide managed IT services and IT support in Miami?
Yes. We provide managed IT services, help desk and technical support, and systems and server administration for businesses in Miami and South Florida, remotely and on site where needed.
What is a VoIP business phone system?
A VoIP (IP) phone system makes and receives calls over your internet connection instead of traditional phone lines. It lets you use IP desk phones and apps, route calls, set up an auto attendant and connect calls to your other software. We implement and manage these systems for businesses.
Can you connect my phone system to appointment reminders and WhatsApp?
Yes. Connecting phones, online booking, SMS, WhatsApp and email reminders is one of our main solutions. Tell us what you use today and we will confirm what can be connected before proposing any work.
What kind of cybersecurity services do you offer?
We provide cybersecurity services for business networks, systems and infrastructure. The right scope depends on your business, so we start with a conversation about what you need to protect.
Do you support Proxmox and VMware ESXi?
Yes. We deploy and administer virtualization on Proxmox and VMware ESXi, manage private and public cloud environments and implement IT infrastructure.
How can AI and automation help my business?
We build custom n8n workflows, AI-assisted processes, WhatsApp and SMS automation and API integrations that remove repetitive work such as reminders, follow-ups and data entry between your systems.
Which industries do you work with?
We work with businesses of many kinds, and Vioraz is used for appointment scheduling in medical, dental and legal offices. Tell us about your business and we will explain how we can help.
Can you help my business get found on Google?
Yes. We offer search engine optimization (SEO), Google Ads campaign management and social media management, and we can build or improve your website so customers can find you.
Can I open a support ticket or get remote help?
Yes. Existing customers can open a ticket from our Support page or start a remote session with a technician using TeamViewer or ScreenConnect.